Skip to content
Trade Growth Engine
Legal

Privacy Policy

What we collect, why we collect it, and the choices you have about it.

Last updated

Trade Growth Engine respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why we collect it, and the choices you have.

Information we collect

We collect personal information you provide directly to us, and limited technical information collected automatically when you use this website.

  • Contact details you submit through our forms, including your name, business name, email address, phone number and service area
  • The content of enquiries and any correspondence with us
  • Technical information such as browser type, device type, referring page and pages viewed
  • Call data where you contact us on a tracked telephone number, including the number called and call duration

How we use your information

We use personal information to respond to your enquiry, arrange and conduct strategy sessions, deliver and improve our services, and meet our legal obligations.

Where you have opted in, we may send you information about our services. You can withdraw consent at any time using the unsubscribe link in any message, or by contacting us directly.

Cookies and analytics

This website uses cookies and similar technologies to understand how visitors use the site and to measure the performance of our marketing. This may include Google Analytics, Google Tag Manager, Google Ads and Meta advertising tools.

You can control cookies through your browser settings. Disabling cookies may affect how parts of this website function.

Call recording

Where calls are recorded for quality and training purposes, you will be advised at the beginning of the call. If you do not consent to a call being recorded you may ask us to end the recording or contact us in writing instead.

Disclosure of information

We do not sell your personal information. We do not share enquiry details with other trade businesses, and we do not resell leads.

We may disclose information to service providers who help us operate this website and deliver our services, such as hosting, analytics, call tracking and email providers. These providers are bound to protect your information and may only use it for the purposes we engage them for.

Some providers may store information overseas. Where that occurs, we take reasonable steps to ensure comparable protections apply.

Data security and retention

We take reasonable technical and organisational steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure.

We retain personal information only for as long as it is needed for the purpose it was collected, or as required by law, after which it is securely destroyed or de-identified.

Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, incomplete or out of date. We will respond to your request within a reasonable period.

Complaints

If you believe we have breached the Australian Privacy Principles, contact us at info@tradegrowthengine.com.au and we will investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

Contact us

Questions about this policy can be directed to Trade Growth Engine at info@tradegrowthengine.com.au or 0437 968 680.